Frequently Asked Questions
Everything you need to know about your Dermalogica journey.
How do I determine which Dermalogica products are right for my skin?
We recommend starting with our digital Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to identify your unique needs.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are also vegan, with very few exceptions containing honey or silk.
What is your return policy for opened products?
We offer a 100% money-back guarantee. If you are not satisfied with your purchase for any reason, you may return the product within 30 days for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
Do your products contain artificial fragrances or colors?
No, Dermalogica formulas are free of artificial fragrances and colors, as well as paraben, gluten, and SD alcohol to ensure optimal skin health.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.